The Warranty period starts the day after launch and last four weeks and includes continued active project communication along with support for any bugs identified against design, functionality, integration or content requirements specified in the Delivery Scope.
2. FlexFund Support
The FlexFund is a pre-paid block of 30 hours that can cover any out-of-scope items prior-to, during and after the Warranty phase. It can be utilized for simple content updates or for more complex design / development tasks. It must be used within one year of Project Launch.
3. Roadmap Reviews
The Roadmap Reviews are quarterly calls / meetings with our clients to review their E-Commerce Strategy Roadmap and evaluate potential initiatives that can continue to drive the growth of their business.