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Blog

How To: Add Live Chat to Shopify

How To: Add Live Chat to Shopify

Justin Hiltz

Our “How To” guides are a continuing series of articles demonstrating simple ways to implement the most commonly requested features for running a successful e-commerce business on Shopify. In this article we’ll teach you about ‘live chat’ and how to add it to your online shop. ‘Live chat’ is an extremely effective form of customer support that not only increases customer satisfaction, but can also increase conversions! People are naturally impulsive. They make buying decisions in fleeting moments and if they have issues during checkout or unanswered questions about one your products, they may abandon their carts. Having a 'live...

How To: Add Product Reviews to Shopify

How To: Add Product Reviews to Shopify

Justin Hiltz

Our “How To” guides are a continuing series of articles demonstrating simple ways to implement the most commonly requested features for running a successful e-commerce business on Shopify. In this article we’ll teach you about product reviews and how to add them to your online shop. Product reviews, sometimes referred to as “customer reviews” or “customer testimonials”, are an excellent way to build customer trust and increase conversions. Reviews act as a form of social proof for your audience. Social proof is the idea that customers are more likely to trust a purchasing decisions when they see their peers have...