We recently had an opportunity to help an e-commerce client of ours in a major way. They came to us looking for a redesign of their company website, but when we started to dig into the details, it became pretty clear that before they worried about web design, they had to worry about process design.
Unfortunately, they were making things far more difficult than they had to be, tracking orders with spreadsheets and emails, keeping important documents locally (on one computer), and generally slowing down their great business with clunky processes.
Before we could even think about building a website, we had to rebuild the processes and platforms that a new company website would reflect. And that’s just what we did.
Read the whole story here.